Privacy Policy

This Privacy Policy (“Privacy Policy”) describes the personal information that may be collected by us, what we use your personal information for, when we might disclose your personal information, the choices you can make about your personal information and how we handle your information.
This Privacy Policy applies to all circumstances where you use our services, or visit our website. By using the Website, you acknowledge that you’ve read and understood this Privacy Policy.

If you would like to make a complaint about the way we process your personal data you can contact the Office of the Australian Information Commissioner (OAIC). Please contact us to find out more.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect, use, store and transfer information that is directly related to the products and services you use.

Generally, we will collect personal information directly from you, and only to the extent necessary to provide the product or service you requested or to carry out our internal administrative operations. We may collect personal information from you when you:

• purchase a product;
• e-mail us;
• submit your personal details through the Website;

As you interact with our Website, we will automatically collect Technical Data about your Device, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see below and our cookie policy for further details.

We also use cookies (see below) and other internet technologies to manage the Website and certain online products and services.

When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smart phone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.

Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet user ability and services. You may disable cookies using your browser’s preferences, but some features of the Website may not function if you do so.

We will collect, hold, use and disclose personal information for the purposes of providing or offering goods and services to you, for any purposes that you may reasonably expect, for any other purpose authorised by law, or for any other purposes with your consent (whether express or implied). This may include disclosures to organisations that provide us with technical and support services, and professional advice.

We will only use your personal data where the law allows us to. Most commonly, we will use personal information to:

• provide you with news and information about our products and services;
• provide marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
• communicate with you such as responding to queries and complaints;
• provide you with functionality on the Website, and customising and improving your online experience with us;
• personalise your experience with our products and services, for example, via connectivity with social media services;
• send you marketing and promotional material that we believe you may be interested in; or
• seek your feedback for market research purposes.  Participation in feedback such as online surveys is completely voluntary and anonymous.  It will not be used to gather identifying information about any individual

You may at any time request that we, or third parties, stop sending you emails or other communications. You can do this by contacting us at any time, or by following the opt-out links on any marketing message sent to you.

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/services purchase, warranty registration, product/service experience or other transaction.

Your personal information may also be used and disclosed to protect our rights or property and that of our users and, where appropriate, to comply with legal processes, which may include disclosures to law enforcement, regulatory or government agencies.