It is very important to us that you should be able to use and enjoy this website without having to worry about your privacy in any way. Please read the whole of this policy to understand:
How your personal information will be treated
Your privacy rights
How the law protects you
This policy may change from time to time, so please check back regularly. All changes will be posted on our website.
1. Overview
This Privacy Policy (“Privacy Policy”) describes:
The personal information that may be collected by us
What we use your personal information for
When we might disclose your personal information
The choices you can make about your personal information
How we handle your information
This policy applies to all circumstances where you use our services or visit our website. By using the Website, you acknowledge that you’ve read and understood this Privacy Policy.
2. Complaint
If you would like to make a complaint about the way we process your personal data, you can contact the Office of the Australian Information Commissioner (OAIC).
3. Types of Data Collected
We may collect, use, store and transfer different kinds of personal data about you, grouped together as follows:
Identity Data: First name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details.
Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on devices you use to access this website.
Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products and services.
Marketing and Communications Data: Preferences in receiving marketing from us and our third parties, and your communication preferences.
Note: We do not collect any Special Categories of Personal Data (e.g., race, religion, sex life, health, political opinions, etc.) or criminal conviction data.
4. Collection Methods
We collect, use, store, and transfer information directly related to the products and services you use. This includes:
Directly from you to the extent necessary to provide the product or service you requested
During the following interactions:
When you purchase a product
When you email us
When you submit personal details through the Website
5. Automated Data Collection
As you interact with our Website, we automatically collect Technical Data about your device, browsing actions, and patterns using:
Cookies
Server logs
Other similar technologies
Cookies:
A cookie is a small amount of information sent from a web server to your device that enables your device to be recognised. It handles your internet sessions and includes a unique identifier.
Other stored cookie data includes anonymous website traffic data.
We only use this to improve our services and user experience.
You can disable cookies in your browser settings, but this may affect some website features.
6. Purpose of Data Use
We collect, hold, use, and disclose personal information for the purposes of:
Providing or offering goods and services
Meeting reasonable user expectations
Complying with legal requirements
Any other use with your consent
This includes sharing with third-party service providers offering technical support and professional advice.
7. Lawful Use of Data
We will only use your personal data when legally permitted. This includes use for:
Providing you with updates and news about our products/services
Offering marketing promotions and conducting market research
Communicating with you (e.g., support queries or complaints)
Enhancing your online experience and customizing our services
Personalising your experience, e.g., via social media
Sending promotional material you may be interested in
Requesting anonymous feedback through surveys (optional and non-identifiable)
8. Opt-Out Option
You may opt-out of receiving marketing communications anytime:
By contacting us directly
By clicking the unsubscribe/opt-out link in any marketing email
Note: Opting out does not affect personal data provided during purchases or customer service interactions.
9. Legal Disclosure
Your personal data may be used or disclosed:
To protect our rights or the rights of users
To comply with applicable laws and legal processes
To share with regulatory, law enforcement, or government agencies as necessary